300+ agent Customer Service Centre (CSC) deployment to set new standard for social housing customer service Leading UK housing association, Bromford, has appointed AI-first customer experience specialists, Sabio Group, to deliver a transformative cloud communications platform that will fundamentally reshape how the... View Article

The Regulator of Social Housing has downgraded Phoenix Community Housing Association (UK) Ltd to G3, meaning that the landlord does not meet the governance requirements and there are issues of serious regulatory concern. Phoenix failed to make sure systems and controls... View Article

Minister of State for Housing and Planning, Matthew Pennycook MP, has visited Marleigh Park in Cambridge, an example of high-quality, sustainable placemaking delivered by award-winning housebuilder The Hill Group. The tour formed part of the minister’s wider visit to Cambridge to coincide with a... View Article

The first phase of Awaab’s Law officially came into effect on October 27, marking one of the most significant reforms to the rental housing landscape in recent years. Designed to ensure tenants are no longer left living in unsafe or... View Article

On 27 October the Renters’ Rights Act gained Royal Assent, meaning sweeping changes to landlords’ responsibilities to give greater rights to tenants.  The new legislation ends Section 21 ‘no-fault’ evictions, giving tenants greater protection against unfair treatment and insecurity. Ministers... View Article

By Tom Tawell, Head of Marketing and Business Development at Lignacite Ltd As we transition from traditional feature-led to evidence-based product marketing, here’s how Lignacite is building a stronger brand, voice and reputation in the construction industry – cutting through... View Article